Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, wrap a flexible measuring tape around your head about one inch above your eyebrows. Match your measurement in centimeters to our size guide located on each product page.
What is your return policy for headwear?
We offer a 30-day return policy for all unworn hats with original tags attached. For hygiene reasons, hats showing signs of wear or makeup stains cannot be accepted.
How will my hat be packaged for shipping?
We use custom-engineered, crush-proof boxes for all orders to ensure your hat maintains its shape and structure during transit.
Do you offer international shipping?
Yes, BigHatStore ships worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
How should I clean and maintain my hat?
We recommend spot cleaning with a damp cloth for most materials. For felt or straw hats, use a soft-bristled brush to remove dust. Avoid heavy rain and never store your hat in a hot car.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.